Shipping Policy

Thanks for shopping with SendItBy. Below is everything you need to know about how we process and deliver orders.

Order processing

• Processing time: Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Dispatch confirmation: Once your order has been dispatched, we’ll email you a confirmation. If tracking is available, we’ll include the tracking link/number.

• Delays: If there’s an unexpected delay (for example, high order volumes or courier disruption), we’ll contact you by email as soon as possible.

Shipping options (UK)

Please note: Delivery times are estimates and can vary by location and due to courier delays.

International shipping

At this time, we do not offer international shipping.

Tracking your order

If your order is shipped with tracking, we’ll email you the tracking details once it leaves our premises. Tracking updates are provided by the courier and may take time to appear after dispatch.

Missing, delayed, or damaged items

If your order is missing, significantly delayed, or arrives damaged, please contact us as soon as possible and include:

• Your order number

• Your delivery address

• photos of any damage (including the outer packaging and shipping label/tracking number), if applicable

We’ll investigate and work with the courier to resolve the issue.

Contact us

For shipping questions, contact us:

• Email: senditby37@gmail.com

• Phone: +44 7580 047922

• Address: 8 Salmons Lane West, Caterham, England CR3 5LT